[sdw2003] Website support solutions (chat, session viewing)

[Naveen V]

Try out a cheaper solution from the below:

www.LiveChatAssistant.com

--- On Tue, 2/2/10, TJ Galati <tj at cresinsurance.com> wrote:

> From: TJ Galati <tj at cresinsurance.com>
> Subject: [sdw2003] Website support solutions (chat, session viewing)
> To: "San Diego Windows 2003 User Group" <sdw2003 at mattware.com>
> Date: Tuesday, February 2, 2010, 3:59 PM
> We are looking to provide help to our
> website uses from both an
> accounting standpoint for our current policyholders, and a
> sales
> standpoint for our prospective clients.
> 
> I have been scouring google for chat/support providers with
> the
> following goals: (in order)
> 
>     1) Chat
>     2) Real time support (our users can walk
> them through X process)
>         a) hopefully no
> remote control software install
>         b) a simple view of
> what user is seeing would be great
> 
> The one I found that meets both goals well is
> LivePerson.  Kinda pricey
> tho.
> 
> Another one that I am evaluating is WebEx.
> 
> Does anyone else out there have any experience with this
> type of
> solution that can offer recommendations?
> 
> TIA.
> 
> TJ Galati
> CIO, CRES
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