[sdw2003] sbcglobal DSL and smtp.west.cox.net Do Da

[Jackson]

You can call them > 8004951547 and they will check SMTP Port 25 filter.  Or
if you get to second level at ATnT that tech can tell you also.

Thanks for reiterating below nicely what it took me 5 calls to get from
ATnT.

Jackson

On Mon, Apr 21, 2008 at 2:04 PM, Daren Kinser <dkinser at ucsd.edu> wrote:

> I thought ATT would allow you to put in a request for an exception and
> they would allow it to happen.  I think there is a web site you can
> access to do this.  Maybe I'm misunderstanding what you are needing, if
> not, I hope the below information is helpful.
>
> Daren
>
>
>
> Possible Helpful Links:
>
> http://helpme.att.net/article.php?item=4640
>
>
> http://helpme.att.net/servabuse.php
>
> "To request removal of the filter, use the Abuse of Service form at
> http://help.sbcglobal.net/servabuse.php to contact our Abuse team and
> choose the "Opt-Out  Port 25" under Abuse Type. Enter your account
> Member ID (also called your AT&TIS PPPOE Login ID or User ID) to
> opt-out. If you have multiple AT&TIS accounts you want to opt-out,
> please submit a separate form for each Member ID. Do not enter your
> email addresses from the other mail hosting provider. You should expect
> that it will take AT&TIS 12-24 hours to process your request.
>
> After receiving a confirmation email, sent to the AT&TIS Member account
> ID being opted-out, you will need to logoff the AT&TIS network and turn
> off your DSL router or modem for 1 minute to remove the filter. You
> should then turn your modem and system back on and log in using the
> normal procedure.
>
> The SMTP Port 25 filter does not affect Members using Web mail to any
> mail provider, VPN connections to a private company or university mail
> server, dedicated (e.g. T1/T3 or Frame-Relay) or "static" IP addresses."
>
>
>
>
> -----Original Message-----
> From: sdw2003-bounces at mattware.com [mailto:sdw2003-bounces at mattware.com]
> On Behalf Of Jackson
> Sent: Monday, April 21, 2008 1:27 PM
> To: San Diego Windows 2003 User Group
> Subject: [sdw2003] sbcglobal DSL and smtp.west.cox.net Do Da
>
>  My users who have cox.net ISP have no problems with email other than
> when they connect on our ATnT DSL line.
>
> They can receive email but can't send.
>
> I can Prove that the laptop works.
> I can prove that COX works.
> What I can't understand is why the ATnT DSL Service kills the outgoing
> email.
>
> I have talked with ATnT 2nd tier support.  Their only solution is to use
> their smtp server and authenticate with them.  I don't need no
> workarounds...
>
> Solution Ho...  but I don't have anyone left to call...
>
> --
> Jackson
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-- 
Jackson