[sdw2003] Open Deskside position at Biogen Idec

[Tad Braun]

For someone who may just be starting out in the field...send resumes to
bwilliams at biogenidec.com. I know this gentleman, and he is great to work
for.

-----Original Message-----
From: sditdg-bounces at sditdg.org [mailto:sditdg-bounces at sditdg.org] On
Behalf Of Brad Williams
Sent: Thursday, March 20, 2008 11:56 AM
To: sditdg at sditdg.org
Subject: San Diego IT Directors Group: Open Deskside position at Biogen
Idec

Group,

I have an immediate opening for a Deskside person in San Diego. 

If you know of anyone, please have them send their resumes to me.

Job description below.

Thanks,

Brad

Brad Williams
858-401-5769
bwilliams at biogenidec.com





January 7, 2008
Deskside Technician ? Level II


Primary Responsibility

*       Serve as customer contact on technical and service related 
problems
*       Provide technical support to customers on standard operation of 
core systems
*       Determine most effective repair/resolution to minimize customer 
downtime
*       Install and implement LAN and telephone connectivity solutions
*       Participate in the configuration and support of internal Biogen 
Idec systems
*       Troubleshoot, program and repair telephone handset and voice
mail 
issues
*       Diagnose and repair laptops and PCs, software, printers and 
peripherals
*       Provide meeting support, incorporating the use of video 
conferencing and WebEX technologies
*       Work to achieve agreed upon individual SLOs, quality targets and

customer satisfaction objectives
*       Mentor / coach newly hired Deskside Technicians

Experience:
*       3+ Years of technical experience

Required Skills:
*       Excellent interpersonal, oral and written communications skills 
*       3+ years deskside experience working in a customer service 
environment
*       3+ years experience in troubleshooting issues on PCs, printers
and 
operating Systems
*       1+ years of experience troubleshooting TCP/IP issues

Education:
*       2 years college or equivalent experience
*       CompTia A+ certification or equivalent experience required
*       HP / Compaq certifications desired
*       Microsoft MCP in Windows 2000/XP desired
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